Company Response Review Report Review
Assigned carrier nightmare and no support sacd

Benee scola Submitted this review about Ship a Car Direct
Review made Live: 4/15/2014 8:57:00 PM
Enclosed transport assigned to global auto carriers who wanted me to take delivery in the dark after 11:00 pm then said I had to take delivery at 6:00 am. I offered delivery at 9:00 am at which point they said they would just take my car and place it in storage. I advised them that I would consider that action theft and would report the vehicle as stolen. They called back and agreed to 9:00 am. Subsequently they demanded that I take delivery when they say not at a time that works for me. Absolutely no support from ship a car direct, in fact they sided with the transport carrier. Words were exchanged and global said they will not deliver my car and will place it into storage. So if they don't show up at 9:00 am tomorrow I will contact the police. Not fun and now I gave to be concerned that they tampered with my vehicle out of spite. I have shipped cars many times without incident and am appalled that the duo of ship a car direct and global think that it's ok to bark orders and make threats to customers. I am a female so not sure if that fact has influenced their behavior or not. Very puzzling and infuriating.
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
New Jersey
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
360582-kx
Quote or Order Cost:
$1250

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 4/16/2014 6:49:00 PM
We agree that this situation was infuriating, but the only one barking orders or talking rudely to anyone was you. The carrier offered to deliver your Maserati as soon as they were in your area - which happened to be at night - but of course no one has to take delivery in the dark. Since you refused to accept delivery at 8:00 am the next morning, the carrier waited and delivered at 10:30 am at your convenience. Even the police you called to be present for delivery told you that you were being ridiculous. In my 12 years experience, I've never had a customer speak (and email) so rudely to my staff. In the future, we will gladly give you the numbers of 5 of our top competitors rather than allow you to talk to us that way again. All the drama was indeed puzzling as the carrier picked up and delivered in 5 days, on time, without a scratch.