Company Response Review Report Review
2000 Honda Civic

Alice Sarmiento Submitted this review about Ship a Car Direct
Review made Live: 4/19/2015 12:17:00 PM
I had researched several companies to ship my car from California to Illinois since Nov 2014. I had spoken to another broker and was waiting to ship with them. But after I sent them questions about their insurance etc, they did not call me back. Then I saw the ad of Ship A Car Direct. I was hesitant at first but after talking to Tom and reading the terms and conditions and checking with BBB.org and Transport reviews, I decided to go with the company. I am a worrier but I must say, Tom and Ship A Car direct keep in touch with me several times giving me tips as to what to do when the car was picked up and delivered and what to expect evry step of the way. I put my order on Mon 4/13/15 and the car was estimated to be delivered by April 21, 2015. The car was picked up Tuesday night 4/14 and delivered Friday night 4/17 in the same condition as it was when the car was picked up. The one thing I would like to see is for the company to tell us who we are dealing with. I never knew Tom's last name and what carrier they will be using. As a company, they should have names of the carrier they used and allow us to check them too before we put in our order Also, even tho Tom told me I have the option of checking the carrier, I did not have time to do it because I felt that if I decline this driver, I will have to wait again for somebody else to pick up the car. This is more for my peace of mind. My experience with Ship A Car Direct is very positive.
Shipment Details
Origin State:
Illinois
Pickup:
On Time
Destination State:
Illinois
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
421672-YV
Quote or Order Cost:
$775

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 4/20/2015 5:46:00 PM
Thanks for your great feedback, Alice! We think knowing your carrier is important too - it sounds like you may have missed the initial dispatch notice we sent, which includes name and number of the carrier match and confirms the payment breakdown. You can also request that information directly from your sales rep. (Yours was Tom Miller - we tend to be friendly and casual, but last names are also available anytime.)