Company Response Review Report Review
MA to VA during October

Annie Submitted this review about Ship a Car Direct
Review made Live: 11/10/2015 9:31:00 PM
Being a type A person and after reading horror stories online, I was very anxious in choosing an auto transport company for my car. After comparing numerous reviews on various sites, I decided to get a quote from 2 companies. Before finally choosing one, I sent the contact persons a list of 11 questions to gauge each company's customer service. Emily is the contact person from Ship-a-car-direct, and she promptly and thoroughly answered my questions satisfactorily- so I decided to go with Ship-a-car-direct.

I was already at the destination, so timing is not really an issue. However, after one week of my car not being picked up, I was slightly anxious. Emily sent me an email (before I had to ask her) providing me with a few options to expedite the process, and we settled on one ( new quote). Soon afterwards (the same day that the new quote was updated), a carrier contacted me. However, the carrier wanted to pick up the car within 3 hours of the call, so after communicating with Emily, we had to have the carrier release my car back to Ship-a-car-direct. Emily responded fairly quickly during this chaotic scenario, assuring me that she will find another carrier if this first one did not work out.

2 days after that, a second carrier called for pick-up the next day. I was somewhat hesitant going with this carrier due to a really bad review and a crash report online, but Emily contacted me regarding my concerns and provided the statistics she had. I was able to feel comfortable enough to go with the second carrier-and it turned out great! No damage (just a little dusty which was expected), car interior was clean, and driver was able to accommodate my preferred schedule (Saturday morning instead of Friday night after 9pm which was a little scary for a female in a not-too-safe neighborhood). I had to be on the ball for contacting the driver to see where he was a few times, but calls were picked up quickly and schedule confirmed.

Overall, a smooth experience using Ship-a-car-direct. Price was on-par with other companies, and the carriers selected through them seem to be responsible ones.

order number: 465926-YR
Shipment Details
Origin State:
Massachusetts
Pickup:
Late
Destination State:
Virginia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
465926-YR
Quote or Order Cost:
$650

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 11/12/2015 2:34:00 PM
Glad to hear it was smooth overall! Thanks for the thorough feedback, Annie!