Company Response Review Report Review
Communication

LAC Submitted this review about Ship a Car Direct
Review made Live: 1/23/2016 5:57:00 PM
Was able to provide service at the price quoted. Communication could have been better to keep me informed of the arrival delay, especially because I had called several times to stress importance of date of arrival. We were under a time constraint to be out of a residence with no transportation to move contents. Because of delay in arrival of car on promised date and lack of notification of delay, I had to hire a mover on last minute notice at a premium.
Shipment Details
Origin State:
Ohio
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
http://www.transportreviews.com/addreview/survey.a
Quote or Order Cost:
$1325

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 1/25/2016 8:07:00 PM
Thank you for your four star feedback. Sorry that there wasn't better drive time communication for you. Timing is often a big issue for customers, but we can only provide timing estimates. It sounds like we also should have been more clear that we can't guarantee exact dates, and that there isn't much advance notice confirming carrier arrival.