Company Response Review Report Review
Transit from East to West Coast

Jake Submitted this review about Ship a Car Direct
Review made Live: 9/8/2016 11:50:00 AM
Pros: My car was shipped on time with no damage on the exact date I requested. It took a total of 8 days to ship my vehicle from NY to CA.

Cons: The car was picked up one week later than the anticipated departure date. When the date got closer I tried to get ahold of my representative but they were out of office for the week. There was very little communication while I tried to determine when/if my car would be picked up.

All in all, the delivery was completed on time but the process with the broker could have been much better.
Shipment Details
Origin State:
New York
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
525586
Quote or Order Cost:
$1300

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 9/14/2016 10:26:00 PM
Our apologies if you could not reach your rep, we also have our 24/7 support line when our reps are not working. Glad to hear the car made it safe, Jake!