Company Response Review Report Review
Contracted Companies

Todd Williams Submitted this review about Ship a Car Direct
Review made Live: 9/21/2016 2:42:00 PM
I did not have any issues with Ship a Car Direct, and Bruce was very helpful. However the contracted company was changed with very short notice and more importantly the company that was contracted was questionable. It was just some younger gentleman as dispatcher and his father as the driver (who had a very heavy foreign accent and could not understand much of what I was asking or telling him). Also the truck I was expecting was a multi car trailer but when the father/driver arrived it was an old run down truck that only held 2 vehicles. I was a bit weary of letting him even take my 2013 BMW M3. He made it ok but 2 days before I put down as the "On or After" day. And then then complained because I was not there to pick it up. What kind of service is that. I clearly let them know that I would not make it until 2 days later and then they wanted to park it at some brothers house in the delivery city. Very poor service on the contracted companies side. Ship a Car Direct should not be working with this low quality of a company.
Shipment Details
Origin State:
Oregon
Pickup:
On Time
Destination State:
California
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
524329
Quote or Order Cost:
$575

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 9/22/2016 6:24:00 PM
We are sorry to hear the experience you had with the driver. We will address this with the carrier so that we can continue to improve our service, Thank you for taking the time to let us know!