Company Response Review Report Review
Car Transport from California to Colorado

Haren Patel Submitted this review about Ship a Car Direct
Review made Live: 12/13/2016 7:10:00 PM
Initially Gaby was great and communicated promptly, after I signed up with Ship A Car Direct, it was challenging to get hold of her. She scheduled a transport company to pick up my car on time and then I called the company, they notified me that their truck had broken down and will not be able pick my car. Then it took a week before Gaby was able to arrange another company, after numerous calls to Ship A Car Direct. Was totally happy with the second transport company she had arranged. Thank you.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Colorado
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
540731
Quote or Order Cost:
$675

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 12/19/2016 6:14:00 PM
We are sorry to hear the experience you had. Unfortunately in the transport industry uncontrolled events such as mechanical failures do happen, so Gaby needed to find a new carrier to ship your car. Sometimes it is a challenge to set up another carrier quickly in a situation like this. Thank you for giving us a chance to at least make it right and thank you for sharing your feedback.