Company Response Review Report Review
Communication communication

Kristy Submitted this review about Ship a Car Direct
Review made Live: 12/23/2016 11:19:00 AM
Reasons I am giving 2 stars review:
- nobody was able to tell me or explain me why on the first day of pick up I still don't have any carrier set to pick up my car. (Ordered my transportation a week in advance)
- to get hold of Stefan and get a response wasn't easy
- it was actually very stressful on me not to know if my car will get transported or not and coming up with solutions for this situation last second
- heard from the carrier before I heard from ship-a-car-direct. Didn't have time to research the carrier and def couldn't afford to decline and ask for a new one (as advertised by ship-a-car) as everything was done last second.
- the carrier was a nice company and easy to communicate, that's why I am adding stars to my review
- my car arrived way ahead of me, which was great!
- however the car was covered in thick layer of ice and snow (which is normal in the winter/mountain transport) but it did the damage inspection impossible. It took a few days for the ice to melt and then some small damages were discovered. I don't mind the little scratch as it's on a plastic part. However, the bumper is a little bit cracked. And I think I know how it occrued and probably there was not much to avoid this to happen in such extreme weather conditions. But it is still a bit sad that it happened as my car was basically flawless before the transportation.
I won't use ship-a-car-direct for future moves due to the bad communication from their side and because everything is done last second.
Shipment Details
Origin State:
Colorado
Pickup:
On Time
Destination State:
Utah
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
542683
Quote or Order Cost:
$425

Car Condition
  • Vehicle was damaged
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 12/26/2016 5:21:00 PM
Thank you for giving us a good amount of lead time, however, carrier assignment usually comes closer to the actual move day, especially with the upcoming holidays it is a bit challenging to get a carrier right away. Our apologies if you found Stefan hard to reach, that isn't usual- we also have our 24/7 support line when our reps are not working, like evenings and weekends. Thank you for taking the time to share your feedback so we continue to improve our services. Happy holidays!