Company Response Review Report Review
Review

S Allen Submitted this review about Ship a Car Direct
Review made Live: 1/17/2017 7:25:00 AM
Customer service average. Communication could have been better. Initially I requested an enclosed transport. Since it took awhile to secure, I questioned whether an open transport would be better. Next thing I know I'm locked into an open transport. In the end run, the transport itself was great. Driver was two days late due to weather. Very courteous with an on-time delivery to the destination. Although the car was dirty, it was something I expected going coast to coast. In the future, I'll probably check with other brokers before locking into a shipping agreement.
Shipment Details
Origin State:
South Carolina
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
545783
Quote or Order Cost:
$1025

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 1/20/2017 11:03:00 PM
We are sorry to hear that the change from closed transport to an open wasn't very clear. Your plan of moving your car was for right after the holiday wherein getting a closed transport was a bit challenging. We are glad to hear that your car made it safe. Thank you for sharing your feedback as this will help us improve our services more.