Company Response Review Report Review
meh...

Cory Oglesbee Submitted this review about Ship a Car Direct
Review made Live: 1/31/2017 2:57:00 PM
My dad and I recently bought a car from Chicago and went through Ship A Car Direct to have it hauled to us here in Ohio. I figured it wouldn't take too long since the distance wasn't anything crazy. Well, it took 5 days to have the car delivered. I was hoping for a quicker delivery to be honest and the trucking company they set me up with (TC Transporting LLC) was sketchy. I met up with the driver of the car hauler a few minutes after he told me he was at the spot and he was already in the process of unloading the car when we arrived (5 minutes tops after he told me he was close). I would have been more comfortable with him waiting for us to arrive to start and the process of him unloading the car was nerve-racking to say the least. He laid ratchet straps on the ground to try to raise the front end up so the car wouldn't scrape the trailer as he was backing up. When we arrived the car was parked with the front tires sitting on top of the sharp steel of the ratchet straps and the chin spoiler on the car had been nicked up a bit. The driver didn't seem to really know what he was doing. All in all my experience was less than desirable with the wait and the whole unloading process. If we were to have another car hauled we probably would look at another company.
Shipment Details
Origin State:
Illinois
Pickup:
On Time
Destination State:
Ohio
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
550162
Quote or Order Cost:
$450

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 2/1/2017 10:24:00 PM
We are sorry to hear the experience you had with the driver. We will address this with the carrier so that we can continue to improve our service. Thank you for taking the time to let us know!