Company Response Review Report Review
Ok customer service

Diane Submitted this review about Ship a Car Direct
Review made Live: 2/10/2017 6:01:00 PM
At the end of the day my car was shipped well. It was delivered in the time frame I expected and there were no issues. However I did find the customer service at the front end to be a little lacking. I didn't feel like setting up a pick up time was explained well in the order process so my car ended up being picked up a couple of days later than I would have liked. It turned out just fine, but I would have had a better experience if that process had been better explained.
Shipment Details
Origin State:
Ohio
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
549637
Quote or Order Cost:
$975

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 2/16/2017 11:36:00 PM
We are glad to hear that your car made it safe and on time, Diane. We are sorry to hear that the setting of pick up time wasn't explained clearly to you. You can always call your representative during normal business hours or we also have our 24/7 support line when our reps are not working, like evenings and weekends. Thank you for taking the time to let us know so we can improve more on our services.