Company Response Review Report Review
Unreliable Schedule

Sara Submitted this review about Ship a Car Direct
Review made Live: 6/25/2017 2:48:00 PM
Very responsive to all of my emails and providing me with frequent updates to the schedule. However, my car was not picked up until 9 days after the last day of my designated pickup window. This made it extremely difficult to plan my travel to the destination location and coordinate the hand-off of my vehicle. That being said, I would not recommend this service to someone requiring a dependable pickup/delivery schedule.
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
Washington
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
566317
Quote or Order Cost:
$1075

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 7/18/2017 2:41:00 PM
Hi Sara, Thank you for taking the time to tell us your experience with us. We are happy to know that you acknowledge our swift responses to your emails in providing you updates. We apologize if it took 9 days for us to pick up your car, we always want to make sure that we are assigning our customer to the best carrier to take care of your vehicle upon delivery. We are sorry to hear that pick up did not go as planned, but it's good the vehicle made it safe! Thanks for your helpful review!