Company Response Review Report Review
Ship A Car Direct

David Nah Submitted this review about Ship a Car Direct
Review made Live: 8/5/2017 6:17:00 PM
Ship A Car Direct seems like a good company but, in the end, they are only as good as the carriers they contract to transports their cars. And I had a terrible experience with their carrier, Eagle Transport. Despite a previous agreement that they will pick up the car a day after my brother in law was to return from his trip to release the car, they threatened to cancel the day before the pickup date because they left a message early in the morning and my brother in law had not return the message because he had not returned from out of country until later that day. Even worse, I called 3 days after the car was picked up to ask the carrier when the car will arrive so that I could make arrangements ahead of time to take off from work. They wouldn't give me a specific answer but told me that it will probably arrive in two days and that they would call me the next day. So I had to make arrangements to take off the "whole" day except for an important 30 minute meeting that absolutely could not be cancelled. The next day they call me late in the afternoon and tell me that the car will arrive the next day between 11am to 1pm. I tell them that I took the whole day off so they could drop it off at any time except 11am-noon which I reserved for the important meeting. They refused to be flexible threatening that when they arrive and if I am not there, they will put it in the storage. And then the carrier representative hangs up on me. I was livid. I was willing to take off the whole day except for a one hour time slot but they refused to be flexible 1 hour! If you plan on working with Ship A Direct, be sure to check out the carrier they contract because, in the end, they are only as good as the carrier they utilize. Thanks for listening.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Minnesota
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
925
Quote or Order Cost:
$925

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 8/15/2017 12:06:00 AM
We are very sorry to hear the lack of communication you had with this carrier. You may request a specific date and time, but due to the nature of the industry, you understand that such dates are requests only and cannot be guaranteed. Thanks for taking the time to share your experience, David!