Company Response Review Report Review
Review

Mariko Submitted this review about Ship a Car Direct
Review made Live: 8/21/2017 10:47:00 AM
It was good that the car was picked up and arrived safely but I wasn't aware of the COD amount paid to a carrier at the destination. I wasn't informed of the COD amount out of the estimated total cost. I wish Ship A Car Direct informed me of COD amount in advance so that I could prepare cash or a check before the car arrives.
In addition, I didn't receive a carrier information beforehand and I haven't received an order receipt for the shipment that I requested. I'm not fully satisfied with their customer service so I rated two stars.
Shipment Details
Origin State:
Minnesota
Pickup:
On Time
Destination State:
New Jersey
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
587124
Quote or Order Cost:
$625

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 9/2/2017 1:42:00 AM
Thank you for taking the time to share your feedback.We send out multiple emails that go over the COD amount as well as the need to prepare cash or a cashier's check in advance. You may also contact us any time before your car is delivered if you are not sure of the COD amount. Glad your car made it safe!