Company Response Review Report Review
Job well done, but interesting process

Peter Submitted this review about Ship a Car Direct
Review made Live: 6/20/2018 2:12:00 PM
Overall, the car was delivered on time and in expected condition. The process could be better though. The representative associated with my order was not very pleasant and wasn't great to work with so learning the details of the operations was a bit difficult. Because I wanted to use an enclosed carrier, I didn't find out specifics for pickup location and timing until the night before, which was a pain. the representative was little/no help at all and always seemed annoyed when I asked questions. However, the driver/carrier was helpful and was relatively good to work with. He was late for the pickup time we agreed on and we were able to work together for the drop off time. For someone that has never shipped a car before, the whole process was unorganized but things ended up working out.
Shipment Details
Origin:
Massachusetts 02135
Pickup:
Late
Destination:
, California 94568
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
662040
Quote or Order Cost:
$2025

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 7/11/2018 9:58:00 PM
We are so sorry if there was any miscommunication which made your rep sound unpleasant. We do our best to provide the best customer service so the experience you had was unacceptable to us. We will surely look into this so we can continue to improve how we do our service. We are glad to know that it all worked out in the end.