Company Response Review Report Review
DC car pick up

Chris Submitted this review about Ship a Car Direct
Review made Live: 6/23/2018 10:14:00 AM
I appreciated the transparency of the site regarding the broker process and the quickness of the shipping process, but I was annoyed by the fact that I didn’t learn until the day of pick up that the driver wouldn’t be able to pick up my car in DC district limits because they lacked the proper licensing. So I had to drive the car 4 miles to the border and then get someone else to take me back home. I think Ship a Car should have been more up front about this possibility or vetted the drivers more thoroughly in their capabilities.
Shipment Details
Origin State:
Washington
Pickup:
On Time
Destination:
Texas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
668211
Quote or Order Cost:
$1025

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 7/16/2018 11:47:00 AM
We are sorry to hear that you have to driver the car to the carrier. Please accept our apologies for not being able to set your proper expectations. The pick-up location we provided to the carrier was the DC address you provided. We were not informed that the carrier could not make it to DC due to licensing issues. We will surely deal with the carrier internally so we can continue to improve how we do our service.