We are glad to know that Eve was responsive, nice and polite. In the transport industry, carriers will wait until their trucks are actually in the area and will pick up cars that are available to be picked up right then and there. If carriers commit too early they may encounter delays on their way across states and not fulfill the order. Also, initial quotes can change depending on the demand and supply of the transport route. The quote is always an estimate of what the final price may be to get your car moved. Certain times, availability, and other factors can always effect the price. We appreciate your feedback and we will do our best to improve the way we communicate this aspect to our future customers so that they understand the process upfront. Thank you.