Company Response Review Report Review
Car Shipped to Orlando

Smith Submitted this review about Ship a Car Direct
Review made Live: 8/13/2018 3:21:00 PM
Ship A Car Direct was great to use, lots of customer service and help along the way. The only problem was with the driver assigned to pick up our car. Ship a Car gives you a quote based on door to door. When the driver called me, he wanted me to meet him at a truck stop 18 miles from my house. There were lots of places, schools, parking lots that we could of met for pickup. When I questioned him, he said "well I guess you want it your way". I said no, I just paid for door to door. Ended up meeting him, his idea, on a very busy 4 lane road, he stopped in the middle turning lane and loaded the car. Very unsafe!! Cars drive 55. When we met him in Orlando, there was a small scratch on the vehicle, when we pointed in out he said we were being picky.
Shipment Details
Origin State:
Idaho
Pickup:
Late
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
673886
Quote or Order Cost:
$1200

Car Condition
  • Vehicle was damaged
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 8/23/2018 6:36:00 PM
We are sincerely sorry to hear about the experience you had with the driver. We appreciate that you gave us the opportunity to talk to over the phone regarding this concern. We will definitely address this with the carrier so that we can continue to improve our service.