Houston to Bay Area

Genevieve Grundy Submitted this review about Ship a Car Direct
Review made Live: 7/17/2019 10:34:00 AM
Ship a Car Direct made everything relatively easy. They found everything for me, and the service was completed on schedule without any damage to the car. The company that actually transported the car (Shipping Experts Inc) was incredibly easy to work with. The reason for the three star rating is that the price I paid was significantly (~20%) higher than the quote I received, and that the Ship a Car Direct employee who assisted me did not find my carrier until I put pressure on him AFTER my desired ship date had passed. Despite those two complaints, I would still consider using the service again.

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 7/30/2019 10:06:00 AM
Hello Genevieve, we apologize for any confusions. Unfortunately, lead time does not help get a carrier secured sooner because carriers will wait until their trucks are actually in the area and will pick up cars that are available to be picked up right then and there. If carriers commit too early they may encounter delays on their way across states and not fulfill the order. Also, the quote is just an estimate of what the final price may be to get your car moved. Availability and other factors can always affect the price. Glad to hear that the rest of the shipment went smoothly with the carrier we set you up with! Thank you for sharing your feedback.