Hi Andy, To paraphrase Mark Twain - The rumors of our death have been greatly exaggerated. But sorry you had such a bad experience with us, and glad to hear that Montway took good care of you. It seems John really did drop the ball by setting some improper expectations. The Xmas and New Years holiday weeks are the slowest weeks of the year. Always. This year, between COVID and both holidays falling on a Friday, it was even slower than normal. John’s been doing this awhile and he should have told you when you placed your order on December 21st with a first available pickup date of Saturday 12/26 that you should not expect to see ANY interest from carriers on your vehicle until the week of January 4th at the earliest. If he had been clearer about that, I doubt you would have canceled your order in frustration on January 6th, as you did. I see in your file notes that interested carriers were becoming options as of the 5th, but don’t blame you for getting frustrated and jumping ship. There’s a big musical chairs thing that happens right after the new year, where frustrated customers that were expecting a pickup over the holidays cancel with their company and book with a new one. As sorry as I am to lose your trust and your business, Andy, I can say with confidence that we pick up far more of Montway’s rebounds than they pick up of ours. Don’t believe me? Take a quick look at their yelp page in the first two weeks of the New Year as compared to ours. But, we take full ownership of not setting the proper expectations here and fully deserve this one star review for it. We will do better. Michael