Review Report Review
Terrible Communication

Chelsea Submitted this review about Ship a Car Direct
Review made Live: 10/22/2023 3:54:00 AM
I am adding this review to the BBB, i would definitely not recommend using this carrier to ship your vehicle p. This company has poor communication skills and the truckers that they utilize are shady at best. Firstly, the rep I worked with told me that it would be $1100 to ship my car from the Midwest to the west coast, I confirmed that I wanted to move forward and then shortly after the price I was originally quoted went up $100. This should have been my first red flag but I needed my car so I decided to move forward. We set a date for them to pick up the vehicle and the date was confirmed, my family made arrangements with their work schedule for the agreed upon date. Then the driver called and said that he was not coming that day and came on another day instead. My mother had to take another day off from work and was extremely inconvenienced. We did think ahead and place an AirTag in my car to keep track of its progress on its journey. After leaving Michigan my car was in Illinois. My car stayed in Illinois for over a week due to the driver that was supposed to pick it up was caught transporting stolen vehicles across state lines so he was detained. The company did not say anything until after repeated attempts to get ahold of my specialist and after seeing that my car had not gotten any closer to its final destination. My car did not get to me in a timely fashion and communicating with this provider was a nightmare. I wasted so much money on Ubers /lyfts to get around. Please take this review into consideration before moving forward with this provider.
Shipment Details
Origin State:
Michigan
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1094854
Quote or Order Cost:
$1125