Company Response Review Report Review
Where's my vehicle???

Danyell Submitted this review about Silva Auto Transport
Review made Live: 4/2/2005 6:24:00 PM
I bought a vehicle in South Carolina and needed it taken to Missouri. I submitted my order on MArch 2, 2005. I was told that it would take 5-7 days to pick up the vehicle and about 1-3 days to get it here. It is now April 2, and still no vehicle. I have called on numerous occasions to check on the delay. I feel that it has been long enough, and we are now greatly dissapointed in Silva. It has been 30 days exactly, they have my $200.00 and I will demand a refund. I would have been better off flying out there and driving it back myself!! I did not think it would take so long. Each time I call, I get the same answer. They say that they are doing everything they can to get a driver to pick it up, yet nothing is getting done. There is absolutely nothing more annoying than to be paying on a vehicle and not even having it around!! They were fast acting on getting me a quote and taking my $200.00, yet slow as a snail when it comes to getting me my vehicle. It does me absolutely no good to call them, because I just get the same information told to me again and again. I have asked if this is how they normally work, and I am told no, however how am I to know any different? I would not recommend this company to my worst enemy, oh wait, maybe I would because if that is their only chance of getting a car to come gripe to me about the service, I would not have to worry, since they will never recieve their vehicle if they chose Silva to do it for them.
Shipment Details
Origin State:
South Carolina
Pickup:
Not Provided
Destination State:
Missouri
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$505

Company Response
Kori from Silva Auto Transport Submitted this response.
Response Date: 4/2/2005 6:24:00 PM
Dear Consumers, We apologize for all delays that are occuring on the East Coast, do to heavy rain and snow in the surrounding states it has been difficult to confirm with a carrier in the area. We are more then happy to refund Danyells deposit upon her written cancellation. Once again we would like to apologize for the inconvenience she has experienced. Thank You, Silva Auto Transport