Dear Consumers, Tricia’s car was assigned for pickup on Nov. 24, 2004 between 5-8pm. When we informed the pickup agent of said scheduling he said he would not be available that evening so we asked if the next morning around 9am would be better and he became irate and said he did not have time and that he was going out of town. We informed Tricia of this and asked her if she could see if her assigned agent at pickup could leave the vehicle with a neighbor or someone in his absence, and they both refused to do so. Tricia could not understand that the driver did not have time to wait for 5 days until her agent returned as it would delay the other 9 vehicles he had scheduled for pickup. We were never informed when she placed her order that there were any time frames where the vehicle was unavailable for pickup. We asked for some flexibility on times and got nothing in return, the driver was willing to wait until the following day for them, and all we received from Tricia was an earful of why we were working on the holidays. We apologize for working hard even on holidays in order to get your vehicle moved in a timely manor. That is what you pay us for. Silva Auto Transport