I am sorry you feel so upset and poorly about our company however we were in contact with your wife throughout the length of the order. We had a couple drivers assigned to pickup but they had issues with mechanical and time frames which is out of our hands and they cancelled with us. That is why we provide estimated time frames and not guarantees. The $50 that was not refunded is an agreed upon administration fee that we charge for all the work our company does do on an order (phone calls to drivers, emails and faxes in order it get a vehicle picked up). We are not scammers or liars or cheats or fraud and you put it. We are a very hard working auto transport broker doing the best of our ability to assign a driver, I am sorry things did not work out with this customer but we did do all things possible to get customers motorcycle picked up. Thank you