Company Response Review Report Review
Broken Promises & Dreams

Crystal Submitted this review about Sonic Auto Transportation
Review made Live: 1/7/2021 2:36:00 PM
I was initially attracted to Sonic Auto due to their reasonable quote and highly accessible staff. They told me over the phone that pickup in City A would occur on January 1, and delivery in City B would take roughly 3 days. January 1 rolls around with no news. I repeatedly call them to ask for an estimated pickup date; they then tell me pickup will occur January 4, and increase the quote by $60, citing that the driver is taking on a less than half-full load of vehicles. Sonic sends me documentation that the estimated delivery date is Jan 7, so I book a rental car in City B to get by for a few days. I make arrangements for Jan 7, staying home from work and moving appointments around. No response once again. I call Sonic to get more details, and they give me a rough timeline of delivery on Jan 8 or 9 with no commitment. I now need to extend my rental car and move interviews once more. To say I'm frustrated is an understatement. Increasing the price while delaying my vehicle pickup & delivery is not fair to the customer. It's better to pay 2X the price and go for a service that will provide you guaranteed GPS tracking so that there are no surprises.
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
Georgia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
53760-HS
Quote or Order Cost:
$500

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 1/8/2021 3:43:00 PM
Dear Crystal, thank you very much for your priceless feedback! We are really gutted that you faced such an awful situation during the shipment of your vehicle. Our customer support representatives are working a lot to give you all the updates right away. Unfortunately, we had a hard time contacting your driver. We promise it will never happen ever again. Please accept our sincerest apologies. Thank you for your understanding and for working with Sonic Auto!