Company Response Review Report Review
bait and switch with quote BEWARE!

Dimitri Submitted this review about Sonic Auto Transportation
Review made Live: 1/28/2021 3:33:00 AM
BEWARE! Totally dishonest company. I was quoted $520 to ship a car from Colorado to CA, was asked to sign a contract, (which in the fine print conveniently states that the broker can back out at any time) however, no driver or trucking company was assigned to me at any point during the following days...then Low & Behold!... on the day the car was supposed to be picked up, I received a B.S. call stating: "I am so sorry but the driver is in the hospital with the Corona Virus and cannot pick up your car" It sounded like the employee (Dave I think) was reading off of a bad script... he was a terrible liar; it was laughable. Then he contacted me 30 min later to inform me that they had found a driver that could pick up my car the following day, so I should feel so lucky... but wait for it... it was going to cost $180 more and I needed to sign a new contract! Total bait and switch! They drew me in with a low bid, and then made up some story to hike up the cost after by almost 50%! It's outrageous that these unscrupulous people are using the Pandemic to cheat clients. It's also unfortunate that Sonic Auto Transportation chose to behave in such a dishonest manner, as it reflects badly on the trucking companies that choose to continue to work with them. Next time I ship a car, I will go directly through a reputable trucking company, and not go through a broker. DO NOT, under any circumstances, work with this company!! You have been warned.
Shipment Details
Origin State:
Colorado
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
55552-HC
Quote or Order Cost:
$700

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 1/28/2021 3:56:00 PM
Dear Dimitri, we've gutted we've let you down. Unfortunately, it's a regular practice nowadays that the drivers cancel last minute because of health issues, but our shipping agents work non-stop to provide you with different options. Of course, you don't have to go with it, we can still get you a driver for the original price. Please accept our sincere apologies and we are hoping to solve this issue and get your vehicle transported as soon as possible. Thank you for your honest feedback, it helps a lot to improve our customer services! Sonic Auto Transportation is wishing you and your family to stay safe!