Company Response Review Report Review
BAIT & SWTICH

Kate Walker Submitted this review about Sonic Auto Transportation
Review made Live: 5/12/2021 5:35:00 PM
BAIT & SWITCH I would give ZERO stars if possible. BEWARE of the bait and switch from this company. I was quoted $650 to transport my car. Sales rep called EVERYDAY until I signed the contract and then radio silence after. Got a call the morning of my pick up and was told the price was now $970 and if I wouldn't pay the driver would take someone else's car. I ended up paying $220 more for this service- they offered me a $20 discount for my trouble. That's barely a drop in the $220 bucket and then they didn't even apply the discount. AVOID! AVOID! AVOID!
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Colorado
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
134090
Quote or Order Cost:
$970

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 5/13/2021 2:04:00 PM
Dear Kate, We're very sorry that we did not communicate properly with you about your order. Unfortunately, it is a high season right now and the drivers go for the vehicles with the highest prices. Your shipping agent provided us with the information on your order and we can see that no drivers accepted the load for the initial price. This is totally our fault and we are so grateful to you for providing us with your honest feedback! Please accept our apologies.