Company Response Review Report Review
AVOID SONIC AUTO AT ALL COSTS

Chalapathi Rao Submitted this review about Sonic Auto Transportation
Review made Live: 6/17/2021 2:37:00 PM
I would discourage anyone from using these guys. Looks like they have come up with an amazing business model to make profits by putting customers in worst possible situation. Here is what happened with me. More than 2 weeks before my scheduled move, Sonic Auto and I have entered a contract to transport my Vehicle on a given date for an agreed upon price. Life is good at this point. I was told a carrier will call me the day before to schedule time for pick. Waited all day the day before and no one called me. I sent a message to Sonic rep who helped me the morning of scheduled pickup date. I got a call from a driver giving me a window when he will come and pick up my car. An hour later the carrier calls me to say that his truck has broken down and he cannot pick up that day. I was about 3 hours from boarding a plane. My car was parked in a temporary location with no overnight parking. By trusting, Sonic, I put myself is a worst possible situation. Someone else from Sonic called me and said they cannot find another carrier at previously agreed price for pick up that day but if I pay $400 more, they can send a carrier - looks like they should get 5 star rating for cheating customers. They texted me couple of truck parts that were broken to prove to me that the original truck was indeed broken - common, with google photo search, I can get any picture I want. In the end I had no option but to agree to pay extra. They took awful advantage of my situation. I would have probably accepted their terms if they came in $400 over their initial estimate. No, they didn't do that. Their business model is to get you into contract, take you to a point of no return, then squeeze extra payment from you and I must give it to them as their cunning business model worked in my case. I STRONGLY URGE ANYONE CONSIDERING SONIC AUTO FOR TRANSPORTING YOUR CAR, PLEASE LOOK ELSEWHERE. A FRIEND OF MINE WHO USED SONIC TO MOVE HIS CAR DAY AFTER I MOVED HAD EXACT SAME PROBLEM AND IRONICALLY, HE ALSO GOT THE SAME TRUCK BROKEN PART PICTURES.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Texas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
aasas
Quote or Order Cost:
$1400

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 6/17/2021 8:37:00 PM
Dear Chalapathi, We are so sorry to let you down. We have reviewed the records of your order and found out that, indeed, the carrier company's truck broke down. The photos were sent to you as proof. You were the only customer that was booked for that trailer so your friend couldn't have the exact same issue. Please, let us know at claims@sonic-auto.com if you want to dispute that so we can investigate. Once again, we apologize for the inconvenience and relying on your understanding!