Company Response Review Report Review
Bait-and-switch fraud

Dana Submitted this review about Sonic Auto Transportation
Review made Live: 8/16/2021 9:41:00 AM
I booked Sonic Auto transportation services a couple of months prior to the move date. They kept confirming until the day of the scheduled pick-up. The day before they told me the driver had canceled and I had an option to pay $500 more and they would be able to find someone else. I kept saying that we have a contract that they will transport my car, on the agreed date and for the agreed price but in the end I was left we no choice but to pay since it was a day before the scheduled pick-up. If I was to look for alternative options, I would have to pay a premium. This is a classic bait-and-switch fraud, and I would like to make other potential customers aware, so they don't do business with them!
Shipment Details
Origin:
Salt Lake City , Utah
Pickup:
Late
Destination:
Atlanta, Georgia 30312
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
136164-TC
Quote or Order Cost:
$785

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 8/17/2021 12:28:00 PM
Dear Dana, thank you for such detailed feedback. We truly apologize your order did not meet your expectations. We would be happy to investigate your case and offer you a suitable resolution. Please stand by for the updates.