Company Response Review Report Review
Bait and switch

carstat Submitted this review about Sonic Auto Transportation
Review made Live: 12/31/2021 11:39:00 AM
We had made arrangements for Sonic to transport a new car from the dealership in OH to our home in AZ for $1080 (we had a contract) and then ship the trade in from AZ back to OH for an additional $1080 (again, had a contract). We were told that they had a driver already. Suddenly they were going out for bids. Then I get an email telling me that they had a new driver and the price was $1850 for each car. An increase of 71%! This company cannot be trusted. I would not recommend them to an enemy much less a friend! Beware! We chose them because of their rating. Don't know how they got a 5 star rating?!?!
Shipment Details
Origin State:
Ohio
Pickup:
Never
Destination State:
Arizona
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
564865-XQ
Quote or Order Cost:
$1870

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 1/3/2022 3:08:00 PM
Dear Carstat, Thank you for addressing your concern. From the entire Sonic Auto Transportation Team, we'd like to apologize for the inconvenience caused. Unfortunately, it's a common practice when carriers request upper or even double-payment during a holiday season. The price provided in the contract is a quote and is not final. Our shipping agents' main goal is to provide you with the options and to stick to the lowest possible price and the highest-rated carrier companies. We apologize for such an inconvenience and hope for your understanding. Thank you for your prompt feedback!