Company Response Review Report Review
Will NEVER use this transport company again

A.P. Submitted this review about Sonic Auto Transportation
Review made Live: 1/6/2022 10:59:00 AM
We initially hired this company because the reviews were great and the pricing was within our budget. We called this company and they sent over a contract the same day, which was great! We thought they were on the ball and ready to get the job done. Initially, we told the company that we needed the car transported and delivered from Miami to Tampa on Friday, November 19th. The company agreed to this date and said it was possible. On the day of delivery, we receive a call stating that there are no drivers available to transport our vehicle and multiple people were calling to try and get our business so naturally, we call Sonic back to find out what is going on. They ALSO let us know that there are no drivers in the area but will find one for us and get back to us later in the day. You would think that if this was the case, they would call US first. Sonic calls back to tell us that they have a driver and he is the only one but the cost is going to be double what we were initially quoted. With us needing the car to be transported, we agree to the new price and retrieve the contact information of our driver. We reach out to the new driver and he assures us that he can get the vehicle to us on the day we agreed upon, Friday, November 19th. The end of the day comes Friday and our driver is stuck in Miami and will let us know his ETA when he "can". There's nothing we can do but wait. Saturday rolls around and we call and text the driver and no response! The vehicle delivery is late and now our driver and the company are not responding to our calls or texts. Finally, That Saturday evening, we get a call from the owner of the driving company and he states that the driver's truck broke down and he is taking over the delivery and will be at our home on Sunday, November 21st. So not only did we end up paying double the originally AGREED price but the delivery date that was promised was not fulfilled and communication from the company and driver were almost non-existent which left a lot of room for worry. We trusted these people to deliver a vehicle to ur home and communicate with us on some level to reassure us that we had chosen the right company and did not receive it.
Shipment Details
Origin:
Miami, Florida
Pickup:
On Time
Destination:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
535751-CU
Quote or Order Cost:
$450

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 1/6/2022 9:30:00 PM
Dear Customer, We are so sorry to hear how you were treated. This is definitely not the experience we want to provide. As per the delay, indeed the driver had his truck broken and it caused the delay. We understand that it is unacceptable especially on such short routes, but things like that happen. As for the price change - as you already know we are a broker company and provide our customers with estimated quotes based on the shipments made on similar routes. Our main goal is to find the most reasonable option to make the shipment smooth and easy. Some drivers might request upper payment, depending on a date, weather conditions, holiday season, and so on. As for the communication part - we always make sure to do our best when it comes to the updates, our shipping agents are well-trained and know that customers' satisfaction is our number one priority. Once again, we apologize for not reaching this goal with your order. Please, accept our sincerest apologies and we rely on your understanding!