Company Response Review Report Review
Sonic’s Driver Wrecked My Brand New Tundra

Rondi Lambeth Submitted this review about Sonic Auto Transportation
Review made Live: 10/5/2022 8:37:00 PM
I hired Sonic to transport my brand new Toyota Tundra due to the responsiveness of David. My original quote for the delivery was shorter and cheaper than everyone else. Normally I don’t select the cheapest option, but this time I made the mistake and chose Sonic. After paying the initial deposit David informed me I would need to pay an additional $500 and it would take an additional week to get my truck. I reluctantly agreed and anxiously waited for my truck. On 9/3, a week late, I finally received my truck, but I had to drive 45 minutes away from the original agreed upon location. What was supervising was the driver chose to unload the truck in a very busy small location bs the large open parking lot near my house. As expected the driver drove my truck into something and caused over $2700 in damage. Now a month later Sonic is refusing ignoring my calls and texts and refusing to pay for the damage. I fear my only solution to getting my truck fixed is to sue them. I would highly recommend staying away from Sonic.
Shipment Details
Origin State:
Maryland
Pickup:
Late
Destination State:
Idaho
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Davis
Quote or Order Cost:
$2300

Car Condition
  • Vehicle was damaged
Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 10/6/2022 1:21:00 PM
Dear Rondi, we are terrified to hear about such a negative experience with your brand-new truck! This is totally unacceptable. We apologize for the miscommunication, we only got one email from you and called the carrier immediately. Luckily, we only operate with carrier companies that have good insurance and your damage should be compensated. We are going to contact the carrier company today and will provide you with all the recent updates on the status of your claim. Thank you for reaching out, we are working on your case.