LA Harward
Submitted this review about Southern Auto Transport Review made Live: 8/24/2011 9:21:00 AM
Southern Auto Transport delivered our brand new Land Rover. We noticed a big crack in the sunroof 3 hrs after delivery and they refused to fix it, saying it could have happened in the 3 hrs we had it sitting in the driveway! After numerous calls (20+) and a complete run around by the company's VP, Allen Morrell (despite having submitted 3 quotes, filled out all forms and done all that we could from our end), they refused to pay anything. We're in the process of taking this to small claims court, mainly b/c I don't think companies like this deserve to get away with causing damage then refusing to own up to it. Very disappointed - especially in their customer service, which was non-existent when they realized something was their fault.
Shipment Details
Origin State:
Massachusetts
Pickup:
On Time
Destination State:
North Carolina
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Newnam
Quote or Order Cost:
$600
Car Condition
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