To Our future customers: There are several variables that have to be considered when seeking our service to move your vehicle. We are a broker and a carrier; whether we personally transport your vehicle or we use a carrier that we are affiliated with, we have legal documentation of authority permits and insurance coverage. After the load has been established and the driver has been assigned we have documentation on file, and you as the customer are privileged to this information for your records. The insurance covers the amount of your vehicle; the only thing the insurance of the carrier does not cover are acts of God or road debris. The carrier is responsible for the deductible. If in fact there is a need to file a claim for damages, not only would you have the contact information but also the insurance information to file a claim directly with the company. It is our responsibility to direct you in the proper channels to take, not to handle the claim for you. Corry empathizes with you, but at this point the matter is out of his hands. We offer door-to-door service, and this means, and is explained to customer that door-to-door is as door-to-door as the trucks can get. If in fact you live on a narrow street or cul-de-sac, it is greatly appreciated that you the customer suggest a close convenient spot for the driver to meet you. These trucks are so large that even if we think that the driver would be fine, there are several locations that drivers are not permitted by the city ordinance to enter. This particular customer had a vehicle in New York City, which without saying is one of the most difficult areas in the country for a driver of a semi with a car hauler to maneuver. After an order is placed we need to work with a 7 – 10 day window for pickup, and delivery across country is 7 – 14 days. There are times when this process can, and many times does happen much quicker. Unfortunately, there are other vehicles on the trailer with your vehicle. There are delays occasionally that are no fault of the driver. When dealing with many customers on the trailer, sometimes there are emergencies that will delay the delivery, in the instance that this customer is referring to he was delayed due to another pickup, but still arrived at the destination prior to the 14-day period. When estimating originally it was not something that could have been predicted by the driver when the vehicle was picked up. I do however fail to see the legitimacy of the customer’s comments about “foreign” or “stench”. We at Specialty Mobile do not discriminate based on nationality. Understandably she is upset for good reasons, but insinuating that the driver was drunk or insulting his personal hygiene or nationality is more than a little off color on her part. If in the event that she was concerned with drinking