We received this customers order on 2/8/08 with a vehicle ready date of 2/14/08. The parameters in the order are that the vehicle has to be picked up prior to 2/21/08 because the customer is leaving for Washington State. We work with a pickup window of 1 – 10 days due to the fact we strive for door to door service versus utilizing terminals. What we have to do is a correlation of your vehicle ready date (the day you are willing to release your vehicle) and where the drivers are in retrospect to that. There are a couple ways that customers deal with pickup windows: Some customers put their vehicle ready date the day they are departing so they have access to their vehicles up until the last possible second and allow someone to release the vehicle in their behalf. Some customers back date their vehicle ready date 10 days prior to their departure, and then put a variable in the transport order that the vehicle can not arrive at its destination until after they arrive (that is of course unless they have someone that can accept the vehicle in their behalf. Thereby, the customers are setting the parameters for us to work around in what best reaches their time restraints; which did indeed happen. We dispatched her vehicle on 2/14 with an estimated pickup date of 2/18 and estimated delivery date of 2/27. Since it is Sunday, our offices are closed, but I did see this review. When I tried to contact the customer to discuss she hung up on me. The carrier’s offices are closed today as well, and due to that fact I had to leave a message. Transporting a vehicle is a very scary thing, and we at Specialty Mobile understand the frustration that she is experiencing; however in no way does our customer service have any equivalence of what she is giving us credit for. Amy/Specialty Mobile