Unfortunately, this customer was having a problem getting this car moved before contacting us. We knew this was not a move that could be handled by one of our trucks and we would have to broker this out for the customer. “”Skip Specialty””? This customer called us in a bind and asked for our help. We researched the possibility of this move prior to an order being placed, found a carrier that was willing to transport the vehicle before the deposit was charged (which is definitely not our normal procedure). Anyone can directly attempt to engage a carriers’ service. However, there are processes involved in assuring licensing, operating authority, permits and insurance coverage. Sadly, if this process is omitted, total loss of a vehicle is at risk. We regret that this customer felt our service was “”Luke Warm””. If the customer’s definition of “”constantly”” contacting us is referring to the one call that we received from him, we understand. After we located a carrier, we contacted the customer. After we received the customers order, we contacted the customer. After we got an estimate of pick up, we contacted the customer. After the move was complete, we contacted the customer. We are pleased that this customer was happy with the service that the carrier we found for him provided for him. We at Specialty Mobile will continue to do the best job we can to service our customers.