Company Response Review Report Review
Nasty Customer Service - their true color

Grace Submitted this review about Specialty Mobile Systems
Review made Live: 12/6/2006 7:00:00 PM
I wrote a good review a couple of days ago based on my experience, but when my sister relied on them to move her car as well, at first they gave us a discounted price of $900.00. Then they told my sister that she will have to come to Auto Depot in NJ to pick the car up. When my sister refused since that was not part of the agreement for that quote and asked for full refund, they started becoming nasty. They argued that it is a loss for them and would not refund the deposit of $195. My sister still wanted to move the car through them, but now the true color of their customer service is revealed. They became nasty and with stinging remark they said they will give a full refund. They better do that.
Since my sister paid the cost in full using credit card, we would know in a couple of weeks whether they did what they said they would.
With this experience, I rate them the worst rating of the extremely poor.
Friends, move one car if you really want to, but think twice about sending a second car.
Better yet, do not use them at all!
They put up a good face only for those who are willing to pay above scale transport fee.
They're simply AWFUL! And I am deeply offended. Just because I've already wrote my review based on the transport of my car, they think they can get away with treating my sister that way. That doesn't work with me, buddy! I'm adding this review to BBB site as well.
Should teach them some lesson! If I don't see a full refund, I'm writing another one. You can count on it!
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
New York
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
0610190027
Quote or Order Cost:
$1195

Company Response
Amy from Specialty Mobile Systems Submitted this response.
Response Date: 12/7/2006
After placing her order, this customer gave us a one day window to work with. As a general rule we work with a pickup window of 1 – 10 days, however, any suggestions that we attempted were absolutely unacceptable to this customer, one being adding extra money to accommodate her time restraints. There were several carrier’s interested in moving this vehicle, however, her time restraints made this impossible. After discussing this with her this afternoon, it was decided that her transport order would be cancelled, and the credit card will be immediately reimbursed; which is not company policy in the least. We apologize for this customer’s frustration; however we were not given the opportunity to assist her.