Company Response Review Report Review
Not happy

David Morrison Submitted this review about Speedy Auto Transport
Review made Live: 1/11/2009 7:31:00 PM
I was originally quoted a price of $525.00 to ship the car. After signing the order form and faxing it to the company I heard nothing from them. I then called them a couple of days later and was told the car could not be picked up because the company neede $50.00 more to pick up the car. I refused and was told they would try and find a hauler but I would have to wait. Many times i tried to contact customer service during operating hours and was directed to the answering machine. I would have to call the sales department to get a person to talk to. I was only given a one hour notice as to when the car would be delivered after waiting 3 days longer then when I was told the car would arrive.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
New Hampshire
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
69006-RG
Quote or Order Cost:
$525

Company Response
Jamal Dyer from Speedy Auto Transport Submitted this response.
Response Date: 1/12/2009 9:41:00 AM
We always are happy to have customers review our company. We all know there are 2 sides to every story. Sometimes its next to impossible to satisfy every request in business however we definitely do our best. We operate within a 92-95% satisfactory range which is far higher then our competitors. We transport around 1000 vehicles a month and have positive results for 920-950 of those vehicles.