Remember all delivery times in this industry are estimated for this reason. Sometimes the drivers will get held up with other delivery's forcing delayed times. This is always explained as standard procedure. We always are happy to have customers review our company. We all know there are 2 sides to every story. Sometimes its next to impossible to satisfy every request in business however we definitely do our best. We operate within a 92-95% satisfactory range which is far higher then our competitors. We transport around 1000 vehicles a month and have positive results for 920-950 of those vehicles