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Company is awful and rude and JP Pier is a liar

Mike C Submitted this review about State 2 State Auto Transport Inc.
Review made Live: 9/24/2012 3:18:00 PM
They picked up the car on Friday with only a few problems. They told me they'd be there around 10-11 am so my fiance stayed home from work to be there and they didn't show up until almost 2 pm so that was a little annoying but definitely understandable given the people we were dealing with (non-educated and incredibly rude).

Where my frustration came in was on Saturday. I got a call around 2:45 pm CST from a guy who could barely speak English. He said he would be in Branford, CT Sunday morning by 10 am. I clarified with him that it was the following Sunday (9/30) like you and I agreed. He said no, it was yesterday (9/23). I immediately started to get upset knowing that you told me to stop worrying and you guys do this all the time and that was far from what was happening. Every concern I had was now coming to fruition. I told the driver (or attempted to with his broken English) that we would not be there and he'd have to wait until next Sunday (9/30) to deliver. He hung up on me and then about an hour later I get a call from his dispatcher. He tells me that if they cannot deliver by 11 am, that he will bring the car to Springfield, MA and we'd have to pick it up there. Where our house is is a good 2+ hour drive to Springfield! Trying to be polite, I was getting irate that I was the one being inconvenienced for something that wasn't my fault. To make a long story short, he told me to call someone in the area and have them get the car. I said that isn't my responsibility as I paid for a service that they were not coming through on. So here I was calling my Mom asking for her to help get $500 cash and to have the guy deliver the car to her on Sunday. To no shock, she didn't have $500 cash on her and now that it was almost 5 pm EST on a Saturday, every bank was closed and wouldn't be open until Monday. So she had to call my Dad (her ex) to ask for his help as well.

State 2 State put me in a VERY difficult spot and an extremely awkward one. After I called the dispatcher back, he said that if the car wasn't delivered by 12 noon, he was bringing it to Springfield, MA. I asked him to please work with me as I was already going out of my way to work with him when I should've had no obligations to. My Mom had plans until 4 pm and wouldn't be around to accept the car until then. He finally worked with me after a 3rd phone call to him and the car was delivered yesterday. I do not know of any body damage issues but I won't be able to check that out until we arrive this Saturday, 9/29.

The delivery guy was a complete jerk to my Dad yesterday and demanded that my Dad drive him back to his truck after he was a jerk dropping off the money. Just simply an awful experience all thanks to the companies that State 2 State brokers with. I just want others to know that when JP at State 2 State says not to worry and he does this all the time, you still have every right to worry.
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
Connecticut
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
108130-BT
Quote or Order Cost:
$600

Company Response
Yali from State 2 State Auto Transport Inc. Submitted this response.
Response Date: 9/25/2012 1:18:00 PM
We have contacted the customer and apologized for the miscommunication between the salesperson and himself in regards to the delivery restrictions. We unfortunetly cant control delays on the drivers part, since they are on the road and there are many unforseen things that can cause any delays for pick ups or deliveries. We apologize if there were any issues on the drivers part, but they are independent drivers used by all brokers, depending on the route. We have advised the customer that for any inconvenience he had in regards to the driver or the miscommunication for delivery, we are reimbursing him the deposit which is our broker fee of $100. That is all we can compensate to him, since its the only amount of money we charged the customer. We have gone ahead and transported the vehicle and done all the work for free on our end, so the customer understands that we did not try to inconveneince him in any way. We always try to make sure all our customers are happy and sometimes things are out of our control and we try to rectify as best as we can!