No Integrity

Connie Lowe Submitted this review about State 2 State Auto Transport Inc.
Review made Live: 8/19/2013 12:19:00 PM
I contracted with this company in June to transport my daughter's car in August. Even after I verified the desired delivery date and other details in July, I was strung along regarding the pick up for more than a week until it was obvious that the company was not going to honor our contract. They gave me a quote which 3 other shipping companies would later deem as "lowballing," as State2State later said I needed to pay almost 25% more. The car was never picked up or delivered. This was a terrible experience with a dishonest company. I would not recommend them for shipping.

Company Response
Yali from State 2 State Auto Transport Inc. Submitted this response.
Response Date: 8/27/2013 9:47:00 AM
We apologize that the car was not moved in the time you requested. Due to booking the order several months ahead of time, we priced you out at the time of booking the order and within months the prices changed with the route and the drivers. We didn't want to over charge the customer at time of booking, and once it was time to move the car, we gave the customer several options on drivers lined up to do the route and their prices. The customer did not want to confirm any of the drivers in that area or pay more, so we kept trying to see if we could confirm a driver. The customer ended up cancelling the order with us since they did not want to go ahead with any of the drivers we had advised for them. We never charged the customer any money on our end and had worked on their order for free.