Company Response Review Report Review
Auto transport experience

Tricia Submitted this review about State 2 State Auto Transport Inc.
Review made Live: 8/23/2013 11:09:00 AM
Our car blew its transmission in Virginia while we were visiting our son. The local transmission shop was great, but it would take ten days to replace the transmission. Our transmission shop in Connecticut suggested we look on-line for a car transport to bring the vehicle home. State 2 State was one of the companies that sent a reasonable quote. After checking Better Business Bureau reports, we called and to discuss the process for transporting our vehicle. Amber was the first person we spoke with. She explained how they schedule trucks and assured us they would be able to get the car back home safely. We were very concerned about the process as we would already be in CT before our car left VA. Rosie (the follow-up contact person at State 2 State) was very reassuring, and although the car was not able to be picked up on Friday as hoped, they picked up on Monday. The trucking Company they used ( MJM International) was wonderful! Mario gave me exact times that the truck would pick up our car, and then he called me that afternoon to let me know they had it, and it was on its way to CT. The car arrived safely at the time promised, and is now fixed and once again drivable.
If we ever have to transport another vehicle, I would use State 2 State in a heartbeat. Their reassurances, reliability, and honesty make them worth every penny we paid!
Shipment Details
Origin State:
Virginia
Pickup:
On Time
Destination State:
Connecticut
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
162835-GQ
Quote or Order Cost:
$595

Company Response
Yali from State 2 State Auto Transport Inc. Submitted this response.
Response Date: 8/27/2013 9:41:00 AM
Thank you for your review on our company, we greatly appreciate it and are happy to know you were satisfied with us! We look forward in doing business in the future!