The delivery timeframe is always indicated as an estimated time of delivery since any driver can be delayed in transit for many reasons. Customer service advised the customer on 4/20 that the driver was estimated in arriving to New Hampshire by end of week, friday or saturday. The driver delivered the car on Sunday since he had arrived late saturday night. We contacted the driver on the complaint from the customer on rudeness and the driver contacted the customer and resolved the issue and also reimbursed the customer $100 on the transport cost. We also contacted the customer and resolved the issue with him as well. The service was provided in a timely manner and the car was picked up and delivered according to our contracts.