Company Response Review Report Review
Poor Customer Service and Bait & Switch Scheme

James S Submitted this review about Stateway Auto Transport
Review made Live: 7/8/2014 5:12:00 PM
I booked my auto move a few months before the pick-up date. Stateway Auto Transport had the best rate and a reasonable response to my inquiries.

The problems started when my pick-up windows opened. I never received any feedback from Stateway on when my auto would be picked-up. When I called them to inquire as to the status, I never got a real person, but left numerous voice mails. When someone from Stateway did call me back, then had no information. I started over with everyone I talked to. Three times I was told by a Stateway employee that they would get the issue sorted out and call me back. Three times, I never got a call back.

When I finally got info on my pick-up it was the afternoon of the last day in the 7 day pick-up window. At that time I was told that the shipment would cost an extra $200 if I wanted it picked-up in the window. As I am military and in the process of moving, I had no choice but to pay the higher quote to get my car shipped. At 9:00 pm, the last day of my window, I finally put my auto on a truck so that I could drive out of town the next morning with my family.

I would not use them again. If you are lucky enough to speak to someone, they will say whatever they need to to get you off of the phone. I had a confirmed quote i.e. contract with them, but they would not honor it and I was in a corner so they took advantage of me.
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
Virginia
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1316280
Quote or Order Cost:
$700

Company Response
Anna from Stateway Auto Transport Submitted this response.
Response Date: 7/9/2014 10:07:00 AM
We value all customer feedback and appreciate people taking the time to visit our page on this site. This review is not accurate because the additional charges were requested by the third party carrier and not Stateway. Once we were notified of this, we refunded the difference back to the customers credit card. After receiving the refund, James has stopped answering our calls or responding to our emails. We strive to make each customer satisfied with our company but sometimes people choose to assume the worst. Thank you.