Pathetic, Scam, Garbage
Jason Wahlers
Submitted this review about
Stateway Auto Transport
Review made Live: 8/13/2015 3:09:00 PM
Please read this entire review because the best part is the end. So, here it goes.
This company is a scam. To put it nicely, this company is 100% garbage.
I initially contacted the company about arranging transportation for a vehicle, where they quoted me $535. I called them within 10 minutes, and they stated that the price was actually $595. Regardless, I made arrangements through them anyway. They stated that the vehicle would be moved within seven days. On day three or four, I called the company to ask a general question, but could not get through. I decided to e-mail the person that sent me my original invoice since it had his e-mail address on it. His name was Paul. After three days, I still had not heard from him. I decided to call the company again. I could not get through, but the answering machine instructed me to leave my name and number, and they would contact me later in the day. Nobody called for two days, so I decided to call them again, and I did get in contact with someone named Susie. She stated that she was unaware of anyone named Paul working there. After talking to her for about five minutes, she stated that Paul was too busy to return my call. So, I’m not sure if someone named Paul actually works there. Matter of fact, whenever I would call, it sounded like there was a party going on in the background.
Anyway, she told me that she would ensure that a vehicle was dispatched by the end of that day to pick my vehicle up and would send me an e-mail. I waited two days for an e-mail, but never heard back from the company. Once again, I left my contact information, since I couldn’t get through on the phone. When I finally did get a hold of someone, the same person, Susie, told me she was too busy to call me back. Then, she said that she would need $150 more before they would ship the vehicle.
I understand how the process works. The shipping companies will place a bid, and hopefully a truck driver will agree to ship the car for a certain fee, then hopefully, the truck driver will actually deliver the vehicle. I shipped a vehicle about 10 years without any issues. However, once again, this company is one that will try to bait you in with a low bid, then slowly try to “milk” additional money out of you.
If you have any brains at all, shop somewhere else. I am 40 years old, and this company is so bad, I felt compelled to post my first review of any kind. I’ve had bad service before, but not so bad that I felt the need to spend 15 minutes of my life to post a review. I simply don’t want anyone else to waste their valuable time with this company.
The morning after I posted the information above, I was contacted by the shipping company, which tried to apologize. In short, they offered me $100 if I agreed to let them remove my review. Now, I'm not going to pass up $100, so I agreed to let them remove it, which is the first 80% of this review. Anyway, it is now seven days later, and nothing. To be honest, I could care less about $100, but it speaks volumes about the type of company Stateway Auto Transport is. Please remember that title because you need to shy away from them.
Now, after reading more reviews about this company, I realize that I am one victim of many. Just realize that the most likely the only reason that they don't have more negative reviews is because they pull the same stunt with others as they did me. Unfortunately, I think most people never come back to this site to check in or don't have the time or energy to follow up.
