Company Response Review Report Review
SCAM

Heather Lynch Submitted this review about Tempus Logix
Review made Live: 3/16/2021 8:30:00 PM
DO NOT USE THIS COMPANY! SCAM!!! This is the email I sent before my daughter received several calls from Michael saying that for an extra $120.00 they would pick up her car today. Then when we canceled the shipment through Uship and they received notice that we wanted to cancel, Michael called her again saying that the driver would accept $49.00 to pick up the car today. We had this pick up scheduled for 3/8-3/13. With delivery from 3/10-3/15. It is now 3/16 and the car is still located in Carson Wa. My daughter has been getting nothing but excuses when she calls Tempus with questions about the pick up. We scheduled the pick up for that time frame for a reason. Yesterday 3/15/21, my Daughter was told that the car WOULD be picked up today. When she called at 2:20 p.m. to get an update, she was told that the drivers didn't like the drop off location. So, the car would not be picked up today. If your company does not want this job, please let us know ASAP so we can find a reliable company to deliver her car in a timely matter and as scheduled. Heather Lynch
Shipment Details
Origin State:
Washington
Pickup:
Never
Destination State:
Arizona
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
40835858
Quote or Order Cost:
$1200

Company Response
Eduard Chitakhyan from Tempus Logix Submitted this response.
Response Date: 3/17/2021 7:54:00 PM
Dear Heather, we apologize for any misunderstanding or inconvenience the shipment process might have caused. Tempus Logix always aims at meeting all the expectations of our customers. We find it upsetting that there was not enough communication provided from our side and will work on excepting any mistakes we may have. We would like to bring the fact of any extra charge requested to your attention, mentioning that the extra part of the payment has been requested by the driver only. Our team has been working at its best to make the shipment happen for you, and this case was an option offered to you. We would be happy to have the chance to discuss the matter with you. Feel free to contact us for further details. Once again, accept our sincere apologies. Thank you! Best regards, Tempus Logix Team