Company Response Review Report Review
Not bad but it's a broker service

Chad Gertler Submitted this review about Tempus Logix
Review made Live: 2/20/2024 11:34:00 PM
Foreign speaker but spoke pretty clearly told me 1-5 days to get it picked up and when I said I couldn't wait that long she stuck to it and I told her I'd have to find someone else. She then told me she'll see what she can do and call me back. About 10 min later she said she had someone that could pick it up within the hour and deliver it right away so I agreed. She said I'd have to check my email and pay $130 through the email. The email took me to some sort of invoice site that didn't work. Called them back and the same women answered and took my credit card over the phone. Minutes later she sent me the driver's info and I called him. Another foreign owned company was a little harder to understand but super nice and he said his driver would pick it up soon and deliver a few hours later. That driver had modest equipment but got it there as planned. Overall I was happy but know that Tempus Logix is nothing more than a broker that puts you in touch with a driver for $130 so you'll never be sure if you'll get the same good service the next time. I was hoping they were a trucking company with their own drivers.
Shipment Details
Origin:
Dayton, Ohio
Pickup:
On Time
Destination:
Ohio
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
W7168
Quote or Order Cost:
$330

Company Response
Eduard Chitakhyan from Tempus Logix Submitted this response.
Response Date: 2/21/2024 7:04:00 PM
Dear Customer, Thank you for your feedback. We're thrilled that you're satisfied with our services and assure you that we're committed to further improving your experience with us in the future. As a brokerage company, it's important for us to be transparent with our clients. We never hide the information that we don't own trailers ourselves- instead, we partner with reputable carrier companies who handle the shipments on our behalf. Rest assured, before engaging any carrier, we conduct thorough background checks to ensure they're certified, licensed, insured, and maintain a strong reputation. This ensures that you receive consistent and reliable service with every shipment. Should you require vehicle transportation services again, please don't hesitate to reach out. We're here to assist you. Warm regards, Sophie