This review is completely false. we are here 6 days a week in the office we have multiple calls documented with this customer. it was just the location that he was trying to get his vehicle from was why there was a delay in assigning the driver. we had told this to Paul when the order was placed it is not going to be a fast pick up because of location. this is just a upset customer that is trying to retaliate. we have tried to call and email the customer to try and resolve this matter but will not return a call or email.