Review Report Review
Late pickup, poorly informed, lied about credit card, charged card twice

Steve Submitted this review about The Auto Transport Group
Review made Live: 9/23/2013 1:39:00 PM
This was a very poor experience. After charging my credit card for the "deposit," Auto Transport claimed to have reversed the charge so that I was required to pay the driver $150 more than the agreed amount. Auto Transport claimed that it cleared this with me, which is false.

When the vehicle arrived I had a cashier's check only for the agreed amount, not the $150 extra. When I threatened to bring in the local police to seize the car from the driver, Anthony said he would charge my card (again) because the first charge had been reversed (false).

I have contested the double charge with my bank and filed a complaint with the Florida attorney general, based on the information above. I have twice contacted Auto Transport in an attempt to resolve the double charges but it has not responded.
Shipment Details
Origin State:
Iowa
Pickup:
Late
Destination State:
Washington
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
46151
Quote or Order Cost:
$995

Car Condition
  • Vehicle was dirty