Company Response Review Report Review
Worst experience ever!

Charlotte Submitted this review about The Auto Transport Group
Review made Live: 12/9/2010 8:49:00 PM
I called Auto Transport for relocation from Az to Ut. The company started out very helpful and kind, they ALWAYS returned phone calls and answered questions before they had the deposit.
Our job relocation fell through, leaving us with no job. We cancelled our transport on Monday Nov 15th but they had already taken the $300 deposit. I called the 800 number to cancel, as usual, my call was answered on the very first ring. They cancelled the transport and said that someone from billing will be in touch later that day. No one called. No one has EVER called back since (I have left at least 5 urgent messages) and they have $300 of MY money for nothing!! I tried calling from my husband's office phone, his skype phone, his cell phones as well as other phones but couldn't get anyone on the phone. I am so angry!
I have since filed a dispute with my credit card company- maybe they will answer their phone calls. It is a shame it has come to this- we have no income as the job is lost now and they are trying to hold onto this money that we cannot afford now.
UNTRUSTWORTHY! Unreliable, I feel like I have been scammed. It just goes to show, you can trust no one - they are helpful until they have your money/deposit and then they will never speak to you again!!
Shipment Details
Origin State:
Arizona
Pickup:
Never
Destination State:
Utah
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
204967
Quote or Order Cost:
$1050

Company Response
Anthony Pravata from The Auto Transport Group Submitted this response.
Response Date: 12/10/2010 9:54:00 AM
this customer did book with us and we had assigned a driver to the file i do understand that you needed to cancel but once the driver is assigned i can not refund the deposit because i had to pay the driver his dry run fee and on two vehicles it was the whole deposit. we will credit you to a future move. as far as not being able to reach us we talked with this customer every day and tried to explain how we got charged the dry run fee and there was nothing for us to refund. we do understand as far as untrustworthy and unreliable we assigned a driver for the dates needed.